FAQ'S | LUCA + DANNI

Ordering
    How long will it take to receive my order?

    We begin processing your order as soon as it is received. Please note that due to COVID-19 we are taking extra precautions in our distribution center, so orders may take longer than usual. Personalized items take 8 to 12 days to custom make your item. Shipping times vary based on the ship method you select at Checkout.

    What types of payments do you accept?

    We accept all major credit cards including American Express, Visa, Discover and Mastercard. We accept Paypal and Amazon Pay. We also offer installment payments through Klarna on orders with a minimum of $35.

    What is Klarna?

    Klarna is a service that allows you to split the cost of your purchase into 4 interest-free payments, paid every 2 weeks. You'll be able to select this method at checkout. For more questions, please refer to Klarna's FAQs here: https://www.klarna.com/us/customer-service/

    Can I edit or cancel an order after it has been placed?

    Orders are processed as quickly as possible, and therefore, may not be able to be changed once they are placed. If you do need to modify or cancel an order, please call us as quickly as possible at (888) 356-1538.

    Do you offer gift packaging?

    At Luca + Danni, we believe the jewelry is just one part of the story. That’s why every order is delivered in a ready-to-give gift box with a unique essence card inspired by that particular design. This beautiful 3.25”x3.25” card is thoughtfully worded and lovingly created to illustrate the sentiment behind the specific Luca + Danni piece you have selected. Store it as a keepsake in your signature presentation box, or display it anywhere you need encouragement or inspiration.

    When will my credit card be charged?

    Credit cards are charged at the time of order processing.

    Can I ship to multiple addresses?

    At this time, we cannot ship to multiple addresses in one order. Please place separate orders on lucadanni.com to ship to different addresses. If you need assistance, please call Customer Service at (888) 356-1538.

    Do you offer e-gift cards?

    Yes, we offer e-gift cards that are sent to the recipient by email. E-gift cards have no additional processing fees. E-gift cards are available in amounts of $35 - $250 and are redeemable only on lucadanni.com. For more information on e-gift cards, please visit https://lucadanni.com/products/gift-card.

    Can I turn off Facebook Messenger alerts?

    To stop receiving Facebook Messenger alerts, please reach out to us via email at customerservice@lucadanni.com or by phone at (888) 356-1538.

Shipping
    What are your shipping options?

    For your convenience, we offer three shipping options - FREE Standard USPS Shipping on orders $40+: 4-7 business days; $5 Standard USPS Shipping on orders under $40; Priority Shipping: 2 business days (must order by 2pm EST, Mon-Fri) for $10; Express Shipping: 1 business day (must order by 2pm EST, Mon-Fri) for $25.

    How will my order ship?

    Orders are shipped via USPS or UPS depending on the shipping method that you choose. Please note that due COVID-19, shipping times may be delayed.

    When will my order ship?

    We begin processing your order as soon as it is received. Please note that due to COVID-19 we are taking extra precautions in our distribution center, so orders may take longer than usual. Personalized items take 8 to 12 days to custom-make your item. Shipping times vary based on the ship method you select at Checkout. We strongly encourage you to get your holiday shopping done early as mail carriers are experiencing delays nationwide.

    Do you offer Saturday delivery?

    We do not offer Saturday as a specific shipping option, but as we ship USPS, it is possible to receive deliveries on Saturday.

    Do you ship to P.O. boxes?

    Yes we do.

    Do you ship internationally?

    Currently Luca + Danni ships to Canada and the United Kingdom. International shipping charges apply, Shipping charges will be calculated at checkout.

    How can I track my order?

    Use your order number and email address to track your shipment here: Order Lookup.

    Is a signature required for delivery?

    A signature is not required for delivery.

Returns
    What is your return policy?

    We want you to be 100% satisfied with your order. If you are not completely in love with it, you are welcome to return it to us within 30 days for an exchange or refund. You may return all unused merchandise in its original packaging for exchange or refund (excluding shipping charges). Please return all merchandise with our Return Merchandise Authorization form located here: https://lucadanni.com/pages/return-authorization-form. Returns can be mailed to: Luca + Danni ATTN: Returns 838 Dyer Ave. Cranston, RI 02920 For additional information on returns, please email us at customerservice@lucadanni.com or by calling us at (888) 356-1538.

    I ordered the wrong size/finish; how can I receive the correct size/finish?

    Please fill out our Return Authorization form located here: https://lucadanni.com/pages/return-authorization-form and follow the return instructions.

    My jewelry is damaged. Can it be repaired?

    Please contact Customer Service by emailing us at customerservice@lucadanni.com or by calling us at (888) 356-1538 to discuss details.

    How long will it take to process my return/exchange?

    Returns are processed 5-10 business days from the receipt of your product by Luca + Danni. Please note that it may take an additional 3 days for the credit to be applied to your account because payment processing is not handled in house.

Product Information
    What size are your bracelets?

    Our Regular size bracelet has a circumference of 7.5", our Petite size bracelet has a circumference of 6.5", and our Large size bracelet has a circumference of 8".

    Do you offer children's sizes?

    At this time, Luca + Danni does not offer children's sizes.

    Where is your jewelry made?

    All of our jewelry is hand-crafted and made in the USA at our factory in Cranston, RI.

    What are your products made of?

    Luca+Danni proudly handcrafts its products using lead-free premium alloys along with high-quality crystals and natural gemstones. As a result, there may be some natural variation in the individual pieces due to the handcrafted nature of our production process.

    How do I care for my jewelry?

    Everyday Use
    When applying lotions or perfume, make sure it is fully absorbed into your skin and clothing before putting on your jewelry as the chemicals typically found in these products may cause them to oxidize and/or tarnish. Always remember to remove your jewelry before swimming, exercising, bathing or going to bed. After each use, gently wipe your jewelry with a soft cloth and store it in a box to keep the finish looking its best.
    Additional Cleaning
    Clean with warm water and mild soap, then pat dry with a soft cloth. Always refrain from using abrasive materials such as paper towels or rigid fabrics when cleaning or drying your jewelry as these products may scratch the surface of the piece. We do not suggest using jewelry cleaner as the solution may remove the clear coat protective seal.

    How can I join your e-mail program?

    We are excited for you to start your journey with us! To sign up for our e-mail program, and receive the newest offers and information on the latest collections, please fill out the form at the bottom of our website under the "Keep in Touch" section.

    Can I customize my own bracelet?

    We offer several customized pieces. See our personalized collection here. If you would like additional help picking out the perfect gift, please reach out to us via email at customerservice@lucadanni.com or by phone at (888) 356-1538.

    What if I need help customizing a stack?

    Our experts are here to help you customize the perfect stack for her. Please reach out to us via email at stackingtips@lucadanni.com for beneficial tips.

    Does your jewelry contain nickel?

    Our Silver finish may contain slight traces of nickel. If you are sensitive to nickel, we recommend our Brass finish jewelry.

    What is a bolo bead?

    It is a sliding clasp that allows the wearer to customize the fit to their liking.

    Why doesn't my jewelry look exactly like the picture on the website?

    Each piece is handcrafted and made to order. Natural variation in product is normal and not a reflection in quality.

    Can you tell me more about NFTs?


    What is an NFT?
    NFTs (also known as non-fungible tokens) are tokens that are used to represent ownership of unique items. NFTs let us digitally tokenize things like art, collectibles, and now even Luca + Danni designs and creative. NFTs can only have one official owner at a time and they're secured by innovative blockchain technology.

    Why is it non-fungible? NFT stands for non-fungible token. Non-fungible is an economic term that you could use to describe things like your furniture, a song file, or your computer. These things are not interchangeable for other items because they have unique properties.

    How will I receive the NFT? After checking out of the Luca + Danni website, you will be receiving a separate email from our blockchain wallet partner, Venly. This email will contain NFT, which will be safely secured in your digital wallet. If you don’t have a digital wallet, Venly will provide instructions on how to create one (don’t worry, it’s easy!). Please check your spam folder if you haven’t received an email from Venly after purchasing your NFT.

    What is a digital wallet? A digital wallet is a cryptocurrency wallet that allows users to manage different kinds of digital tokens and NFTs. All transactions are secure as they are created and maintained by innovative blockchain technology.
    What is Venly? Luca + Danni has partnered with Venly to make it incredibly easy to set up your digital wallet, which will safely store your NFT. For more information about Venly and some FAQs about their wallet, see their helpdesk here → https://help.venly.io/en/
    Where can I learn more about NFTs? We love this video, which explains a lot of the key points of NFTs (and why we’re so excited about them!) https://decrypt.co/videos/explainers/RVPfX6RZ/decrypt-learn-what-are-non-fungible-tokens-nfts

Company Information
    Do you accept donation requests?

    To be considered for a donation, please fill out our online form at https://lucadanni.com/pages/donation-requests. Please keep in mind that requests must be received 60 DAYS IN ADVANCE to be considered.

    Can an item purchased online be returned or exchanged at an authorized retailer?

    Items purchased on lucadanni.com can only be returned through our Return Authorization process here: https://lucadanni.com/pages/return-authorization-form. Items purchased at a retailer should be returned at the retailer where it was purchased.

    What are the office hours?

    Our office hours are 9 AM - 5 PM EST - Monday - Friday

Rewards
    What are Crystal Points?

    Crystal points are rewards points that are redeemable for purchases on www.lucadanni.com.

    What are Crystal Points?How can I accumulate Crystal Points?

    Crystal Points can be earned the following ways:

    • For every dollar you spend, you will earn two Crystal Points.
    • Creating an account with us = 200 Crystal Points
    • Sharing on Facebook = 200 Crystal Points
    • Sharing on Twitter = 200 Crystal Points
    • Inviting a friend = 500 Crystal Points (after they make their first purchase)

    For more information on our Rewards Program, please visit our rewards page.

    How do I redeem Crystal Points?

    To redeem Crystal Points, enter your rewards code at checkout. For more information on our Rewards Program, please visit our rewards page.

    Do Crystal Points expire?

    Crystal Points do not expire.

    Do you have any Promotions Running?

    Current promotions are as follows:

    • Free Shipping on orders $45+
    • Free standard shipping on all orders of $45+ at lucadanni.com. No code required. Must select standard shipping at checkout. Some restrictions may apply.
    • 15% off Welcome Signup
    • 15% off your first purchase only on lucadanni.com (merchandise total only, not including shipping, fees or taxes). Use the unique code sent to you. Excludes prior sales, Stacks + Sets, sale items and gift certificates. Cannot be combined with any other offer or promotion. We reserve the right to cancel an order due to unauthorized, altered or ineligible use of discount and to modify or cancel this promotion due to system error or unforeseen problems. Offer ends 30 days from receipt of this email.
    • Buy 2 bracelets, get the 3rd 50% off. Buy 3 bracelets, get the 4th FREE.
    • No code required. Offer applies to bracelets only - not applicable on other categories. Does not apply to bracelet stacks, jewelry sets or sale items. Cannot be combined with any other offer or promotion. We reserve the right to cancel an order due to unauthorized, altered or ineligible use of discount and modify or cancel this promotion due to system error or unforeseen problems.